LEGAL • SHIPPING & RETURNS
Shipping & Returns
Last updated: July 8th, 2026
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Shipping
Orders are made to order and typically take 3–7 business days to produce, plus carrier transit time to your address.
You will receive a tracking number by email once your order ships.
Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrectly entered address, though we will do our best to help if you contact us promptly.
International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
If a package is marked undeliverable or unclaimed, it will be returned to our fulfillment facility, where it will be held for 30 days. Contact us during this window if you’d like it reshipped; reshipping fees may apply.
risk of loss
Risk of loss and title for items purchased pass to you upon our delivery of the item to the shipping carrier. We are not responsible for lost, stolen, or damaged packages after they are marked as delivered by the carrier, though we will assist you in filing a claim where possible.
Damaged, Defective, or Incorrect items
If your order arrives damaged, defective, or is the wrong item, please contact us at studio@jomofilmstudio.com within 30 days of delivery with a description and photos of the issue. We will arrange a free replacement.
lost packages
All orders ship with tracking. If tracking shows no movement for an extended period past the estimated delivery date, contact us and we will investigate with our carrier and fulfillment partner. If a package is confirmed lost in transit (and not marked “delivered”), we will arrange a replacement or refund.
return and exchanges
Because every item is made specifically for you when you order it, we do not accept returns or exchanges for buyer’s remorse, incorrect size selected, or change of mind. Please refer to our size charts on each product page before ordering, as sizing can vary by garment style.
delays outside our control
We are not responsible for shipping delays caused by circumstances outside our control, including severe weather, customs processing, or carrier disruptions.
contact us
For any shipping or return questions, reach us at studio@jomofilmstudio.com. We typically reply within 24–48 hours.